Andover Insider: Town Hall Text Line

Frequently Asked Questions

Will my question(s) actually be answered by the Town Manager's Office?
The Town Manager's Office does their best to answer you directly. With many subscribers though, it’s not always possible to respond to every question immediately. You may find that your question is addressed by the host in a text to all subscribers, as other subscribers were asking the same question. Great minds think alike!

Can other subscribers see my texts?
No, this is not a group chat. Only the host will see messages you send to them. Your conversation is strictly between you and the host.

How often will I receive texts? 
On average, we aim to send about two broadcast messages to all Andover Insider subscribers per week. The amount of texts we send may vary depending on what's going on in town. For instance, during severe weather emergencies, we may send several messages per day.

How do I cancel my subscription?
You can text STOP at any time to end all messages from Andover Insider.

Is there a privacy policy and terms of service associated with Andover Insider?
The Town of Andover runs this text messaging program through a service called Subtext. You can find Subtext's Privacy Policy and Terms of Service at the respective links. 

What if I have other questions?
E-mail us anytime at communications@andoverma.gov