Andover Fire Rescue Mission Statement

The mission of Andover Fire Rescue is to serve the citizens of the community and its visitors by protecting them from the dangers created by man-made and natural emergencies.

The organization provides professional services such as fire suppression, EMS, technical rescue, and hazardous materials response.

Andover Fire Rescue aggressively attempts to minimize the risks associated with these incidents through effective fire prevention and investigation, code enforcement, public education and injury prevention programs.

We are dedicated to assisting those in need regardless of the severity of the problem.

Andover Fire Rescue Value Statement

The values of Andover Fire Rescue are service to those in need and community involvement through the professionalism, integrity, and dedication of its personnel.

Andover Fire Rescue Vision Statement

Andover Fire Rescue strives to be an organization whose personnel function as a cohesive team that are empowered, effective and enthusiastic with the services we provide to our community.

We are and will continue to be recognized as a regional leader by our community, neighbors and peers and enthusiastically supported by our community, which views us with pride, respect, and confidence.

Our mission will be accomplished by a physically fit, healthy and increasingly diverse workforce, that are well trained in a multitude of core and specialized skills and empowered with a high level of involvement in our success.

Our equipment is and will continue to be dependable, capable and consistent with the needs of our community.  We will embrace cutting edge technology with an emphasis placed on firefighter safety.

Andover Fire Rescue will meet the challenges of the future through:

  • The implementation of a unified and functional organizational structure that will include the increasing of staff and incident response personnel.
  • A responsive organizational structure that will openly communicate and respond to the personnel and the citizens within community.
  • The development of adequate facilities that are strategically located and designed provide optimum response and quality service delivery
  • The creation of additional community outreach opportunities through increased public education, public relations and fire prevention programs.
  • Embracing training programs that are comprehensive and inclusive of core firefighting and Emergency Medical Service competencies, as well as technical rescue skills.
  • The utilization of existing information technology to provide access to reliable statistical and safety information in an effort to minimize safety concerns.
  • The development of a fully integrated and inter-operable radio communications system that will provide increased firefighter safety at all multi-agency responses.
  • The development and implementation of a complete wellness program to ensure all personnel are physically healthy and mentally fit.
  • Promoting and maintaining a positive work environment.
  1. Michael Mansfield

    Fire Chief

  2. Marcie Jacobson

    Executive Assistant

  3. Andover Fire Rescue

    Physical Address
    32 North Main Street
    Andover, MA 01810

    Fax: 978-623-3799
    Emergency Phone: 911

    Administrative Offices
    Monday - Friday

    7:30 a.m. - 3:30 p.m.

     Fire Watch 
     Information Desk


    8:00 a.m. - 6:00 p.m.

     Deputy Chief



The Fire Chief and his staff are located in the Public Safety Center at 32 North Main Street, where the Department's daily business operations are conducted. The Department is made up of the following personnel:
  • 1 Chief
  • 4 Deputy Chiefs
  • 13 Lieutenants
  • 52 Firefighters
  • 2 Administrative Staff


There are three stations located in Town:

Central Fire Headquarters

32 North Main Street
Andover, MA 01810

BallardVale Fire Substation

163 Andover Street
Andover, MA 01810

West Fire Substation

200 Greenwood Road
Andover, MA 01810

Fire Prevention Office

(where all permits are issued)
36 Bartlet Street, 1st Floor
Andover, MA 01810

Customer Satisfaction Survey

Please take the time to fill out our online Customer Satisfaction Survey!

Plans & Studies