What We Do...

The Department of Facilities oversees the facilities management, maintenance and construction responsibilities for all Town and School buildings, traffic lights, streetlights, and the Town fuel depot. The department is also responsible for managing all major building-related capital projects and capital improvements, maintains the Town’s Green Community designation and energy efficiency programs, and procures energy contracts for supply and renewable energy.


Facilities Management procures and schedules major projects, participates in design and feasibility for future planning of potential construction projects, administers compliance programs for indoor air quality, fire protection, security, indoor integrated pest management, and the testing of building systems to comply with all applicable standards and regulations. Building audits and Capital Improvement projects are developed, procured, and executed by the Facilities Management team.  

The Administration Office is responsible for long-range planning, monitoring of the annual budget and assists with the development of the department’s Capital Improvement Program. The Office also manages all personnel records, payroll, and coordination of hiring processes for the Facilities Department. Responsibilities include the development and implementation of departmental policies and providing administrative support to all divisions.

Construction Design, Management & Engineering  The Construction Project Manager oversees major construction projects and specializes in building envelope, masonry, and structural projects. The Energy/Mechanical Engineer oversees major HVAC design projects, and designs HVAC improvements and alterations for medium sized projects and retrofits. The Energy/Mechanical Engineer also oversees air quality issues, hazardous building materials testing and management, and organizes the filing of historical plans. To view current projects in design or under construction, please view the Project Information page. 

Building Operations and Maintenance Division  Building Maintenance, Mechanical, Electrical, and Security are under the direction of the Building Operations Manager. This division provides all maintenance services including electrical, mechanical, plumbing, carpentry, painting and security to all Town and School buildings using in house staff, and also manages contractor services for maintenance, inspections, and compliance. The Buildings Operations and Maintenance division also provides preventative maintenance for building systems and manages the Building Automation System which controls HVAC systems and lighting. All work repair requests and scheduled preventative maintenance work orders are tracked using many parameters including location, area, room, type of work, equipment serviced, and employee labor in order to provide detailed reporting to management.

The Facilities Services Division is responsible for all custodial services provided to Memorial Hall Library, Public Safety, Old Town Hall, Recreation Park, the Cormier Youth Center, the Senior Center and the Town Offices building. 

Work Control and Materials Management Division  These roles maintain the computerized work order system, purchasing and inventory management, and the central vehicle fuel depot. All Facilities materials are procured by these functions, including gasoline and diesel fuel, purchased at wholesale cost, for all Town vehicles. These roles also track costs and labor hours for the Facilities management and maintenance functions.

The Energy Management Division is responsible for managing energy use, energy conservation, and energy procurement for Andover. The office promotes environmental responsibility and sustainability and sets Town-wide goals for energy efficiency, cost reduction and renewable energy generation. In 2017, the Energy Management division secured more than $600,000 in grants and incentives towards energy savings projects.