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If the fence is over seven feet in height, a building permit is required. There is no requirement regarding which way the fence faces. The State Building Code, 780 CMR regulates the height of the fence. Fence can be installed close to the property line, as long as no part of it extends over a neighbor’s property.
Inresponse to multiple inquiries requesting determination of the maximum occupantload the following is the Town of Andover’s policy in accordance with theMassachusetts State Building Code 780 CMR and the Massachusetts Fire PreventionCode 527 CMR.
1.) Consult the number of “Maximum Occupants” listed onyour Certificate of Inspection which is required to be posted in a “conspicuousplace in close proximity to the main entrance.”
2.) If your Certificate of Inspection is not current, complete a new “Certificate of Inspection Application” which may be found at www.andoverma.gov under the Building Divisions, Fees, Forms and Checklists.
3.) If you do not have a Certificate of Inspection and are one of the listed occupancies for which such is required per 780 CMR, Table 110 (copy below), you will need to complete the “Certificate of Inspection Application” found at www.andoverma.gov under the Building Divisions Fees, Forms and Checklists section, AND submit a current “Occupant Load Count and Egress Analysis” prepared and stamped by a Massachusetts Registered Architect for review by this office prior to an inspection taking place. Once an inspection has occurred this office will issue a current Certificate of Inspection for the occupant to post on the premises.
The following is for guidance only, no document could coverall possible scenarios or situations. Please consult with the building divisionshould you have additional questions regarding pool barriers after reviewingthis document.
The barrier provisions contained within the MassachusettsState Building Code (780 CMR) apply to indoor and outdoor swimming pools andhot tubs with water depths greater than 24”. This includes “portable” and “inflatable”swimming pools. An approved safety cover for a hot tub would satisfy thebarrier requirement. Required pool barriers or fences must be at least 48” highand constructed to prevent climbing by children. Access gates must be self-closingand self-latching, swinging away from the pool with hardware arranged so thatthe gate cannot be opened from the side opposite the pool. Below are someillustrations of code compliant pool barriers.
For above ground pools, the wall of the pool may serve asthe barrier, provided it meets the 48 inch height requirement and access to thepool is via a “closable, lockable ladder” A removable ladder is NOT acceptableunless it is closable and lockable.
In addition to outside walls or fences as barriers any doorsfrom the dwelling (where the walls of the dwelling are used as a portion of thepool enclosure) with direct access to the pool area must be equipped with audiblealarms. The alarm must be audible in all portions of the home and activatedwhen the door is opened.
Vendor lists may be obtained by emailing your request to the Purchasing Agent at firstname.lastname@example.org
The Conservation Department is subject to the Massachusetts Open Meeting Law (M.G.L. c30A, sec.18-25). If members of the Conservation Commission respond to a communication outside of a public hearing, it could be a violation of the Open Meeting Law. All communications will be responded to appropriately in due course.
The Conservation Commission meets the first and third Tuesdays of every month with a filing deadline of 2 weeks prior to the regularly scheduled meeting. See the Conservation Commission page for the updated meeting dates and filing deadlines. If you have any questions, please contact our office at (978)623-8630 or Conservation@andoverma.gov
Conservation Meetings are held on the first and third Tuesdays of every month. The meetings currently being held virtually via Webex with the Agenda posted prior to the meeting. If any member of the public or abutter to a project wishes to participate in the virtual meetings, please email Conservation Staff at Conservation@andoverma.gov and include your name, the project address and your email address. The recordings of the Conservation meetings are made available on the Town of Andover website after the meeting.
Andover Conservation Division in the Town Offices has paper copies of various DEP application forms. Our most common applications, such as Applications for Determinations of Applicability, Notice of Intent, Certificate of Compliance and Satisfactory Completion of Work Certificates can also be found on our webpage.
The Town uses the State DEP Forms. At the time you file, you should submit 9 copies of the application form including the “plan”, together with the appropriate legal ad fee made payable to the Town of Andover and payment of the By-Law fee, if applicable, all as stated on the Instruction Sheets. If you are unsure which application to file for your project, please contact the Conservation Department.
To make a tax-deductible donation, send check payable to:
Andover Dollars for Scholars
Post Office Box 5052
Andover, MA 01810
For more information, contact Marybeth Sullivan at email@example.com. or visit the Donation Website
“The Town of Andover’s “SCRPT” program provides seniors the opportunity to share their skills in service to the community and receive a tax abatement on their property taxes. This program is available to Andover residents who meet the following requirements:
For more information or to enroll, contact the SCRPT Program Coordinator at the Center at 978-623-8320.”
Information is posted on the bulletin board at the Senior Center and is listed in our bi-monthly newsletter, in the weekly columns in the Andover Townsman and Eagle Tribune newspapers as well as on the Senior Center Website, linked below. The monthly TV show, "There’s Something About Andover," lists special events for the month. It can be seen on Cable Channel 8, Monday, Wednesday and Friday at 7 p.m., and Tuesday, Thursday and Saturday at 9 a.m.
You don’t have to travel to The Center just to register for an event. You can register at your convenience (ex: sitting at home in your PJs in the middle of the night).
Staff will help you set up an account. Once your account is set up, you may call or come in to The Center and staff will be happy to register you for programs.
If a class is full there will be a red “Full” button showing on My Active Center. Please call The Center to be put on a wait list.
The Town will convert all town-owned streetlights to LEDs which includes 1,800 streetlights and some park and parking lot lights that aren’t already LEDs.
The proposed project will result in a 50-80% reduction in energy usage from the current technology and significant utility and maintenance savings annually. Between the purchase of our lights and the retrofit to LED, the Town stands to save roughly $100,000 per year in maintenance and energy use. LED lights are more expensive, but can last 20 years, so the investment will be paid back by these savings and reduced maintenance costs in under 5 years
In addition to the extended lifecycle and lower replacement costs, LEDs result in reduced light pollution at night and improved and more uniform light quality. Because they use less energy, LEDs also help to reduce carbon emissions. LEDs also make colors look brighter and more “true” to natural color. Due to the improved color rendition things appear brighter and sharper under LEDs which is why police and other safety personnel prefer LEDs.
It is a Light Emitting Diode. Diodes are semiconductors that, in this case, convert electricity into light. A main factor that makes LED lights energy efficient is the small amount of heat that they emit compared to an incandescent bulb that release 90% of their energy in heat. For more information about LED lights visit the Department of Energy’s web page.
Approximately 60% of our streetlights are currently High Pressure Sodium (HPS), 30% Mercury Vapor (MV), and 10% Incandescent cobrahead fixtures.
Color temperature of lighting is measured in Kelvin (K) units. When LED streetlights first came out most applications used 5,000 Kelvin, very cool or white. These were very harsh and almost bluish. Applications then moved to using 4,000K which is called “moonlight.” Several credible sources have issued opinions about the detrimental effects of 4,000K lighting, regarding its negative affect on human sleep patterns, nocturnal animal behavior, and light pollution. The Town has chosen 3,000 kelvin LED lights due to its softened yet effective color.
No, the new lights will reduce unwanted spill light into homes and properties as most of the light is directed downward to the street and sidewalk. However, if a homeowner reports that there is too much light coming into their home from the new LEDs, the Town can install a houseshield on the streetlight to control unwanted light.
National Grid owns the street lights in areas, such as North Main Street, where electricity is fed underground. There are a few privately owned street lights that the Town also doesn’t own and therefore cannot convert.
Yes. The Town has already converted all the antique post top lighting on Main St., in the Shawsheen Village, and by the Town Offices.
A system of street classification (arterial, connector, and residential) was developed to determine appropriate light levels for each street. The criteria are in accordance with guidelines used by the Federal Highway Administration, MassDOT, and the Illuminating Engineering Society. However, as the scope of this project does not include moving light poles, the Town was limited to using existing pole locations throughout the Town.
Yes but dimming controls are not included in the project. The current cost of wireless controls added 30-40% to the overall project cost. In addition, the National Grid streetlight tariff does not yet reflect savings from dimming so the Town wouldn’t save additional money on utility bills from dimming. However the Town is adding components to each fixture that will make the streetlights dimming control-ready so we can take advantage of the technology when the prices come down and the utility savings are guaranteed to show up on our electric bills.
We agree to purchase the electricity produced at a solar field in Palmer, Massachusetts, at a cost of 10.25 cents per kilowatt hour. We pay the solar producer each month for the electricity that was produced and sent to National Grid. National Grid allocates credits to our accounts as we specify, at the General Service (G1) rate. If the current G1 rate is 17 cents per kilowatt hour, then we essentially paid 10.25 cents and were credited 17 cents. The difference between the two is our savings.
I have estimated the savings, working with the solar operator at roughly $400K in year one.
The 7 Departments who will benefit from the solar credits are: Schools, Police, Library, Youth Services, DPW, Water, Fire, and Plant & Facilities.
Yes. Andover receives its electrical supply power from the WCMA and the NEMA zones. See map. The 15 million kilowatt hours used by municipal government in Andover is roughly split 50-50 between the two. WCMA is Western/Central Massachusetts Load Zone and NEMA is Northeast Massachusetts and Boston Load Zone.
Solar credits can only be applied to accounts within the same load zone. Since the solar field is located in Palmer, Massachusetts, which is in the WCMA Load Zone, those credits can only apply to our WCMA accounts.
Yes. Non-building accounts that will also receive credits are Town Street Lights and the Fish Brook Pumping Station.
The 12 WCMA Zone buildings are: Andover High School, High Plain/Wood Hill, Doherty Middle, West Elementary, West Middle, Shawsheen Elementary, Public Safety Center, Memorial Hall Library, Cormier Youth Center, West Andover Fire Station, Red Spring Road Shop, and the Town House.
Yes - The assignment of credits was distributed proportionately to the electric bill with a goal of allocating about 85% of the kilowatt usage by account. There are some exceptions, for instance, we know that street lights will now be LED, but we will have more lights on. That had to be calculated a little differently.
We had plenty of credits to go around and it was more of a task to spread them out, without over-allocating, than it was to include all. There was an effort to hit as many departments as possible. (The solar developer has increased the amount of credits available twice, but we have limited ourselves to 6.2million kwh because we could simply have too many if we allowed more.) We can adjust the distribution of the credits every 6 months if we wish.
Personnel trained at the Basic Life Support level are Emergency Medical Technicians and can perform basic triage and treatment techniques. However; if trained, many EMT’s can administer Narcan, Albuterol, Epinephrine, and aspirin to treat their patients who may require these medications.Emergency Medical Technicians must participate in approximately 500 hours of classroom, clinical and mentoring time. Andover Fire Rescue operates two (2) Basic Life Support units 24/7/365.
State law prohibits disposal of “sharps” (lancets, needles, etc. used to puncture the skin) in household trash. The Town has drop-off kiosks at the Center at Punchard (the Senior Center) and the Public Safety Building. All sharps must be in an FDA approved red sharps container, no more than 3 quarts, before being placed into the kiosk.
For more information, view our Sharps Disposal Flyer.
Most household batteries are alkaline and can be put into the trash, but some require special handling as follows:
- Button Cell Batteries - Hearing aids, watches, etc. can be deposited in specially marked containers at Town Offices, the Municipal Services Facility at 5 Campanelli Drive, and other areas of town.
- Rechargeable Batteries -Small standard size lithium & rechargeable batteries (standard sizes) can be dropped off at the Health Division Office or at the Municipal Services Facility at 5 Campanelli Drive.
- Car Batteries - These dry cell batteries are not accepted by the Town; they can be dropped off at any local car repair establishment.
Anything containing mercury (thermostats, thermometers, mercury switches) can be delivered to the Health Division Office or at the Municipal Services Facility at 5 Campanelli Drive. Fluorescent light bulbs are not accepted. The Health Division has digital thermometers to exchange for mercury ones.
The notice you received in the mail tells you when and where the public hearing is scheduled. It is also published in the legal notice section of the Andover Townsman.
At the first hearing, the applicant will present plans and explain the proposal to the Planning Board. The Board will ask questions, generally where clarification is needed. There will be an opportunity for those in the audience to ask questions or offer opinions. Comments may also be submitted in writing to the Planning Board prior to the hearing. Any correspondence should be emailed to firstname.lastname@example.org or mailed to the attention of the Planning Board at the Town Offices.
Since the Board often hears several projects in an evening, hearings last a specified period of time. At the end of this time, the hearing may be either closed or continued to a future meeting.
Occasionally, for simple projects, hearings can be completed in one night and are closed; meaning that no further testimony is taken. More often, hearings will be continued with direction given by the Board to the applicant on revisions to the plans or information that is needed. Continued hearings may be several weeks or months in the future depending on how long it takes the applicant to gather the required information and the Board's workload.
Occasionally the hearing process is delayed due to weather, the absence of a Board member or at the applicant's request. To verify that a hearing is being held on a scheduled date, you can call the Planning Division on the day of the hearing at 978-623-8650.
Check out our interactive parking map
You can use our Submit Incident Form to submit non-emergency information.
Every other week - recyclables (glass - all colors - newspapers, magazines, junk mail, office paper, computer paper and paper board [cereal and cracker boxes], steel and tin cans, aluminum containers, Number 1 through 5 and Number 7 plastics. Cardboard is a recyclable material and will not be picked up with your trash. Please break down, flatten and fold boxes, cartons and other pieces of cardboard into 3 foot by 3 foot by 2 foot bundles. Then tie or tape them together and place next to your bin. Whole boxes will not be accepted. Styrofoam, packing peanuts, plastic bags and films are not recyclable curbside. Recycling will be collected on the same day as the trash collection. Place recycling and trash curbside by 7 a.m. on your pickup day. Trash collection is weekly and recycling is every other week.
For curbside recycling schedule and information, call 978-623-8700 or e-mail Recycle@andoverma.us.
In the event of a delay in collections, a Code Red call will be placed. Code Red automatically dials all listed land line numbers along with cell phones to those that have signed up. If residents have a land line that is unlisted, we suggest you sign up so you are included in notifications.If you have not signed up, you may do so from the Code Red website. Code Red calls are not placed if collections are on their regular schedule. CodeRed Website
The Town of Andover supplies 18-gallon blue recycling bins at no charge to residents that receive curbside recycling pickup. These bins may be picked up at the Municipal Services Facility located at 5 Campanelli Drive. Please call ahead at 978-623-8701 or email email@example.com to arrange for bin pickups.
The Director of Municipal Services or the designated representative shall commence snow and ice maintenance procedures based on each individual storm’s characteristics which may include but are not limited to; weather forecast, air and road temperature and expected accumulation. In the implementation of snow and ice removal and de-icing/abrasive placement on the Town’s secondary road system under these procedures, the Director of Municipal Services or the designated representative shall select the actual sequence of roads and the type of service required as provided for in this section. The Director of Municipal Services or their delegated representative shall also determine when drifting, wind velocity, and additional snow or snowstorm require that the snow and ice removal equipment be removed from the secondary roadways for reasons of hazardous visibility, a lack of progress in said snow and ice removal, or that additional clearance of the main arterials and primary roadway system be accomplished prior to the clearance of the secondary roadway system. More detailed information may be found within the Snow & Ice Maintenance Standard Operating Procedure (SOP).
Sidewalks are prioritized as follows:1. Snow removal equipment will normally begin operations after a storm has subsided where three (3) inches or more of the new snow has accumulated and the preceding priorities as stated in this section of these procedures have been completed. Snow removal equipment may operate at less than three (3) inches of new snow if the particular characteristics of a storm warrant such operations.2. This S.O.P does not require the placement of de-icing/abrasive materials on sidewalks.3. Snow and ice removal on the sidewalks in the downtown Central Business District will be the responsibilities of the Merchants. Snow & Ice Maintenance SOP
After the articles have been placed on the Warrant, the articles go through a series of committee and department reviews and hearings. Different boards and committees are responsible for a report at Town Meeting of their findings depending on whose jurisdiction the article will fall under.
For instance, all money articles are reviewed by the Finance Committee at hearings that take place after the closing of the Warrant. A report on their findings are given at Town Meeting when the article is addressed. Residents are welcome to attend these hearings to explain their article to the committee. More discussion will be generated on the floor of Town Meeting before any action is taken by the Town Meeting members.
To place an article on an upcoming Special Town Meeting Warrant, the signatures of one hundred (100) registered voters of the Town are required, but otherwise follows the procedures above.
Voters may petition the Selectmen to call a Special Town Meeting and to insert in the Warrant all subjects specified in the petition. This requires the signatures of two hundred (200) registered voters of the Town, but otherwise follows the procedures above.
Those not registered to vote may attend the meeting but may not vote. They must sign in with an election official before entering the meeting. The Moderator will take a vote of the meeting to allow non registered voters to enter the hall. All non registered voters who are not Town Officials will sit in a special section of the Hall so as not to interfere with the voting process.
Types of Motions: • Budget questions - Questions on the budget are encouraged. A voter may address the Moderator on any line item in the finance committee report. Amendments can be offered and will be voted on individually.• Declaring the Vote - The Moderator may decide the sense of the meeting by a voice vote. If in doubt, or, if the decision is questioned, a standing vote may be called for. Depending on the subject matter, a motion may only require a simple majority to pass, or it may require a 2/3 or even greater vote to pass.• Privileged Motions - A speaker may be interrupted only for a point of order, a question of the legality of a motion, or a question to clarify information.• Reconsideration - Reconsideration is rarely used and only to correct an oversight or an illegality• Visual Displays - Voters who wish to show slides or present other visual material should make arrangements before the meeting. Contact the Town Clerk's Office for additional information.• Adjourn / Dissolve - A meeting may adjourn to a later time and a different place, but when a meeting is dissolved it is finished. A meeting may not be dissolved until every article in the Warrant has been acted upon.• Pro/Con Microphones - The Moderator will sometimes call for the use of Pro/Con Microphones to help organize the debate on controversial articles.• Time Limits - A motion could be made at the opening of Town Meeting to limit the time for presentations to five (5) minutes and speakers to the article three (3) minutes (or any combination thereof). A motion for time limits is usually made to cover the entire duration of the meeting. It is generally a good idea to use this as a guide for any presentations to Town Meeting members.
Mercury won’t harm you or the environment as long as it stays inside the product and is handled properly when you’re finished with it. Andover currently has two drop-off sites available, in addition to the collection at the spring and fall CRT and HHW collection events: (Health Division at Town Hall and Public Works at 5 Campanelli Drive).
Please bring any unbroken items containing Mercury to these locations, except for fluorescent tubes and compact fluorescent light bulbs (CFL). Mercury products include, but are not limited to: glass thermometers, old thermostats, blood pressure machines, barometers, rechargeable and lithium batteries.
Do not bring alkaline batteries to these locations, they are to be disposed of in your regular household trash.
Please bring your Mercury items inside an unbreakable plastic container or clear plastic sealed bag. If you think you have a large quantity of Mercury, please call 978-623-8700 - Do not transport to the collection sites! Button batteries (which contain large amounts of mercury) can be dropped off for recycling at several downtown locations. Look for boxes labeled "Recycle button batteries."
For more information on Mercury, please visit
Leaves, grass clippings, and brush may be dropped off at the Bald Hill Compost Site located on High Plain Road. This site is seasonal and is usually open from early April until late November (weather permitting). Permits are required and may be purchased at the Municipal Services Facility at 5 Campanelli Drive, Monday through Friday, 8 am - 3:30 pm. These can also be purchased through our mail-in program. For more information including dates and times the site is open, please visit AndoverMA.Gov/BaldHillCompost.
Christmas Trees will be collected the same day as trash collection as your weekly bulk item (one per week). Please remove all decorations and place tree curbside with your regular trash. Trees over 7’ in height must be cut in half. Trees frozen in snow banks will not be picked up. There are no start/stop dates for collecting trees.
Please Note: The holiday season results in the highest trash volume of the year. Trash must take priority over trees if volumes, weather or other factor threaten the completion of daily trash routes. Trees left will be picked up at a later date.
Yes, $1.00 per bill. Please pay duplicate bill fee(s) with a separate check.
Unfortunately, post-dated checks are not accepted in the office.
The Fiscal Year runs from July 1st to June 30th.
Tax bills are issued four times a year. The quarterly tax payments are due on the following dates:
August 1st; November 1st; February 1st; May 1st.
To avoid interest, payment must be received in the Collector’s office by the due date.
To obtain information in regards to taxes or bills paid in a calendar year, please fill out this form ( Link to PDF for Request for Tax Information ) and return to the Treasurer’s Office or email to firstname.lastname@example.org .
Payments can be made at Town Hall during normal business hours, 8:30am – 4:30pm Monday – Friday. Payments may also be dropped into the after hours box located in front of the Town Hall entrance on Bartlet St. Payments dropped in the box after business hours will be applied on the next business day. Checks should be made payable to the Town of Andover.
You may also mail payments to:
Town HallCollector’s Office36 Bartlet St.Andover, MA 01810
Please note postmarks are not accepted as paid dates, so be sure you leave enough time for delivery if paying by mail
Payments can also be made online at:https://andoverma.gov/223/Collector-Treasurer
Credit balances on Real Estate/Personal Property accounts will be issued at the end of the fiscal year. Refunds will be issued to whomever is responsible for the payment that created the credit.
Motor Vehicle Excise Tax refunds will be processed when there is a credit on the account.
You may obtain a Municipal Lien Certificate by completing a request for Municipal Lien form and mailing it to:
Office of the Tax CollectorTown of Andover36 Bartlet StAndover, MA 01810
You may download and print the form from this Web site /DocumentCenter/View/5334/MLC_RequestForm. (in Adobe .pdf Format)
You will need to supply the Property Address and name of the Current Owner. A self-addressed, stamped envelope should be included with the request, if you wish the Municipal Lien Certificate to be mailed to you.
You may also pay online here https://unipaygold.unibank.com/transactioninfo.aspx .
The cost for a Municipal Lien Certificate is $50.00 for residential properties and $100.00 for commercial. Acceptable forms of payment are: attorney's check; certified or registered check; personal check; and cash (if paid in person).
The Town of Andover’s drinking water is considered a “soft water” according to the ranges set by the EPA (Environmental Protection Agency). There is no EPA drinking water standard for hardness, only set ranges to define the degree of hardness: 0 to 75mg/l is considered soft, 75 – 150 mg/l considered moderately soft, 150 – 300 mg/l considered hard, and over 300 mg/l considered very hard. Andover’s treated water is 34 mg/l hardness (also expressed as 2 grains per gallon, GPG). By definition water hardness is the total concentration of calcium and magnesium ions in the water. Hard water is not considered a contaminant, but it does retard the cleaning action of soap and can form a scale on cooking utensils, hot water pipes and heaters. “Soft water” can have corrosive tendencies, but Andover’s water is adjusted before leaving the treatment plant making it non-corrosive but also non-scale forming.
If you are an Andover Municipal Water Customer, you may have your water tested at the Water Treatment Plant Laboratory. Customers must first contact the Lab Director/Environmental Coordinator at (978) 623-8873 or via email at email@example.com for more information.
We do not test well water or businesses regardless of location.
You will be asked what specific concerns you have with water quality before we can test your water. After a staff member has spoken with you, you will be asked to stop by the Water Treatment Plant located at 397 Lowell Street to pick-up sample collection bottles and sampling instructions. You will be required to leave your name, address, phone number and email address for communication purposes. No Walk-Ins will be accepted.
Samples must be returned to the laboratory for analysis, within 24 hours of sample collection, along with a completed Chain of Custody. We will only accept samples that have been collected in the sample bottles supplied to you.
The Water Treatment Plant will analyze water samples for the following parameters:
Depending on test results and discussions with the customer, samples may be further analyzed for manganese and iron. These tests are done as a courtesy and at no charge to residents; and analysis is performed using in-house instrumentation.
There is a minimum two-week turn-around time from the time samples are delivered to the laboratory until a report will be issued. A sample report can be found here: View Sample Report
Residents that are known to have a partial or full lead water service line may request analysis for Lead and Copper in their water. Testing for these analytes require specific sampling containers and instructions. Presently, samples are sent to an outside laboratory for analysis. Samples are held at the water treatment plant until our contract laboratory can pick them up. It may take up to four weeks for sample results to be reported to you.
Please refer to the Annual Water Quality Report for more detailed information regarding Andover’s water.
Andover’s Drinking Water comes from Haggets Pond and the surrounding 1,422 acres of watershed area. The pond is also supplemented with additional waters from Fish Brook and the Merrimack River.
For more information on Andover’s water treatment process, please view our Andover Water Treatment Plant Virtual Tour on the Town’s website.
Comments, concerns or questions must be submitted prior to the close of the public hearing by:
Mail: Zoning Board, Town Offices, 36 Bartlet St., Andover, MA 01810
Telephone*: 978-623-8627 (valid only DURING the virtual public hearing of interest to you)
*While the Zoning Board continues to hold virtual public hearings, the Administrative Secretary will summarize & relay your question, comment or concern during the specific hearing.
As with all testimony, it is most helpful to raise concerns early in the process.
The Zoning Board is subject to the Massachusetts Open Meeting Law (M.G.L. c. 30A, §§ 18-25). Responses from Zoning Board Members are strictly limited to during a public hearing. If members of the Zoning Board respond to a communication outside of the public hearing, it could be a violation of the Open Meeting Law. All communications will be discussed and responded to during the public hearings. If your inquiry is more general in nature and not specifically related to a current application on a ZBA agenda, the Zoning Administrative Secretary can assist you in obtaining the answers that you seek.
It takes approximately a minimum of 3 months from the time the application is filed with the Zoning Board to the end of the statutory appeal period (see explanation in General Filing Requirements of when the appeal period starts). MGL Chapter 40A allows the ZBA 100 days from the date of filing a petition for a variance and 90 days from the close of the public hearing for a special permit to file a written decision with the Town Clerk.